FAQS

About Fashionfemina
What Is Fashionfemina.com?
Fashionfemina.com features a wide range of products from national, international. There is a wide assortment of product for women. Fashionfemina is the shopping destination for millions of online users across the country.
My Account & My Order
What Is My Account?
We’ve made it easy for you to view and update your account and orders any time through “My Account“. “My Account” allows you complete control over your transactions at Fashionfemina.COM. You can

  • manage/edit all your personal data like address, phone numbers, email ids
  • change your password
  • track the status of your orders
How Do I Know My Order Has Been Confirmed?
Once your payment has been successfully made, your order is processed internally (and immediately). Fashionfemina will send a confirmation mail for your order, to the email address associated with your Fashionfemina order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
Is It Possible To Order A Product That Is ‘Out Of Stock’?
Don’t be disheartened if a product you like is not available currently. We will let you know the moment your selected product is back in stock. Display out of stock & you also add your favorite product at wish list.
How Do I Check My Credit Balance?
You can check your credit balance here: http://www.Fashionfemina.com/track-order/ & click my credit tab. You should be logged in to access this information.
Shopping
is it necessary to have a Fashionfemina account to shop?
while it is not necessary to have a Fashionfemina account to shop and purchase items, it is certainly recommended to have one. you can shop by providing just your email id.
Payments
My Transaction Failed But The Money Was Deducted From My Account. What Do I Do?
Please drop us an e-mail at info@fashionfemina.com or fill in our Contact Us form with your transaction details and we will look into it immediately.
I Don’t Have A Credit/Debit Card. Can I Still Make A Purchase At Fashionfemina?
Absolutely! you can try either of the following modes of payment:

  • Internet banking – You may use your internet-enabled bank account to make the purchase online.
  • Cash on delivery – You may choose to pay money on the actual delivery of your product(s) at your place. This option, however, is not available for every product.
What Are The Different Modes Of Payment On Fashionfemina?
You can use any one of the following payment methods:

  • Credit card
  • Debit card
  • Net banking (For all leading banks )
  • Cash on Delivery (Available on select deals and products)
  • Fashionfemina Credit
Are There Any Hidden Charges (Octroi or Sales Tax) When I Make A Purchase On Fashionfemina?
None. We will ever hide any cost from you. The price and charges mentioned on the site are final.
Is It Safe To Use My Credit Card On This Site?
Yes. All transactions on Fashionfemina are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.
What Is Fashionfemina Credit?
Fashionfemina Credit is a type of money that can (only) be used on Fashionfemina to make purchases. Fashionfemina Credit is non-transferrable.
What Is Cash On Delivery ?
If you are not comfortable making an online payment on Fashionfemina.com, you can option for the Cash on Delivery (C-O-D) payment method instead. With C-O-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
I Would Like To Pay When My Order Is Delivered. Is That Possible?
Absolutely! You can make use of our Cash on Delivery option. By selecting this payment option, you are required to pay money on the actual delivery of your product(s).
Orders, Shipping and Delivery
How Do I Track The Status Of My Order(s)?
You can check your order status here: www.fashionfemina.com/my-account/. You should be logged in to access this information.
Do I Have To Pay Any Shipping Or Delivery Charges?
You can purchase any product and product delivery place is India so shipping/delivery charges not giving. Your product delivery place is out of India so it will take some charge for shipping/delivery. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
What Is The Difference Between Shipping And Delivery?
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Why Have I not received my product yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.
What should I do if I find my package opened or tampered with upon delivery?
Please don’t accept an open or tampered package. Please drop us a mail at info@fashionfemina.com with your order details to report such a delivery.
I want to ship something abroad. Can I do that?
yes, you will ship Fashionfemina product in abroad. Plz put right abroad address at product(s) purchase time.
Why does the estimated delivery time vary from product to product?
Usually takes 2-3 business days to reach our customers. Items which we will need to procure or import are labeled ‘Imported’ on their respective product pages – the delivery of these items can vary between 2 and 4 weeks.
How Are Items Packaged?
All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap.
Cancellation & Returns
How do I cancel my order?
Please drop us an e-mail at info@fashionfemina.com with your order ID .You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
You can cancel an item in your order, till the item is shipped by Fashionfemina.com

In order to cancel an item in your order:

  • Log into your Fashionfemina account and go to the My Account” page
  • Identify the item you want to cancel and click on the corresponding “cancel order” link.
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
How long will it take to process my cancellation request ?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
When will I get my refund?
You will receive a refund within 7-21 working days. The refunds are dependent on external agencies such as banks, payment gateways and external couriers.
Why was my order cancelled ?
Your order may have been cancelled because of any of the following reasons:

  • Non-availability of the product(s).
  • Inaccuracies or errors in pricing information.
  • Problems identified by our fraud detection department.
What is your return policy?
Please visit our Return Policy for on the return policy.
I want to return my product as it is faulty/damaged. What do I do?
at a time of your product(s) delivery so plz check your product(s) first. if product(s) faulty/damaged return that product(s) and your money add to in your Fashionfemina account as your credit.
How will I get a refund for the order I cancelled or product ?
your refund money add to your Fashionfemina account as your credit.
Purchasing On Fashionfemina & Product Review
I am interested in a product that is sold out. How can I buy it ?
Don’t be disheartened if a product you like is not available currently. We will let you know the moment your selected product is back in stock. Display out of stock & you also add your favorite product at wish list.
I don’t know how to buy online. What should I do?
Don’t worry if you have never bought online. Here are the steps to buy products and deals on Fashionfemina.

  • 1. Click the Buy button on the product or deal you like.
  • 2. Click the Proceed to Payment button.
  • 3. Enter your name, e-mail ID and phone number next.
  • 4. Enter your shipping address if you are buying products.
  • 5. Click the Proceed to Payment button.
  • 6. Select your payment mode (Credit card, Debit card, Net banking, Cash on Delivery, Credit Card).

If you are not comfortable paying online, you can choose the Cash on Delivery option and pay on the actual delivery of your product. The option, however, does not apply if you are buying deals.

how do i know my purchase is complete?
You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your Fashionfemina voucher over email and SMS to confirm your purchase.
Guidelines for Writing Product Reviews
Product reviews on Fashionfemina.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

  • Have you used this product?
  • It’s always better to review a product you have personally experienced.
  • Educate your readers Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
  • Be yourself, be informative Let your personality shine through, but it’s equally important to provide facts to back up your opinion.
  • Get your facts right!
  • Be creative but also remember to stay on topic. A catchy title will always get attention!
  • Easy to read, easy on the eyes.

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What’s Not Allowed in review?
Customer reviews should be relevant to the product in question. The product review section on Fashionfemina.COM is for you to share your opinion on the product and for other customers to research better. Fashionfemina.COM reserves the right to remove reviews that include any of the following:

  • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product).
  • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same).
  • HTML embedded in text
  • References to other retailers
  • Pricing related comments
  • Personal information (Phone numbers, postal address, email address and others).
  • Profane comments.
  • Inflammatory comments
  • Copyrighted comments
  • Plagiarized content.(Any content found elsewhere on the internet, even if you’re the original author)
  • Promotional content.
  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (reviews by authors, artists, publishers, manufacturers without disclosure).
  • Reviews written for any form of compensation.
  • Reviews given using fake ids, irrelevant user email ids
  • Asking for helpful votes
  • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album).
  • Feedback about errors in the product description.